We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs, a visit to a busy shopping centre can be a daunting experience. To help make your visit as enjoyable as possible, we have created a number of helpful resources for individuals with autism and their parents/ carers.


On the last Sunday of every month we make every effort to minimise the ambient noise in the Centre by turning off or turning down the music and requesting the shops do the same. As well as turning off the hand dryers and replacing them with hand towels.

Sensory Guide

We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) which aim to support you from the early stages of planning a visit, arriving at the Centre, information about the amenities and what to do in an emergency. We have also developed alert cards that can be used throughout your visit at your discretion. You can download them via the links below. Or pick them up from the Library which is on the first floor of the Swan Centre. We work with The National Autistic Society to help train our staff and to raise awareness of how to support people with autism.

If you need support or wish to gain more information you can call the Autism Helpline on 0808 800 4104 (10am to 4pm – Mon-Thurs; 9am to 3pm – Fri excluding bank holidays - free from landlines and most mobiles) or use their enquiry form at


Vue hold Autism friendly screenings on the last Sunday of each month, when the volume will be lower, the lights will remain dimmed and if you feel like stretching your legs then you are welcome to get up and move around during the movie

The Entertainer

The Entertainer holds Autism Hour every Saturday between 9am and 10am and everyday Monday to Saturday during school holidays, where the lights are dimmed, noises are kept to a minimum and children can move around the store and play with the toys and games to their hearts content.

Partyman World of Play

Partyman World of Play are proud to offer complimentary morning and evening Special Educational Needs sessions dedicated to children and young adults with special educational needs, exclusively for their use.


The Swan Centre is a Dementia Friendly shopping and leisure destination our team actively work to provide a safe and welcoming environment with excellent customer experience for all visitors. We want to ensure that this includes visitors living with dementia and their carer’s, and we continually train our staff and assist our stores in providing a dementia friendly business.

To achieve this, the staff at the Swan Centre have developed a greater awareness of dementia and its impact ensuring we are confident in helping and supporting those with dementia, their family and carers.

We work with Andover Mind and the Alzheimer’s Society to ensure that we raise awareness for staff and that care for shoppers is delivered at all times. This is not only for the centre management and customer service team but many of our retailers as well, which in turn raises awareness and generates a more dementia friendly community.


Eastleigh Shopmobility loans out powered or manual wheelchairs and scooters to enable people to do their shopping independently or to use other facilities within the town centre.

To register or make a booking please telephone 023 8090 2402 or email us at [email protected]

Shop Mobility is located outside on the ground floor at Unit 2, Swan Centre, Wells Place, Eastleigh, Hants SO50 9SG and is open Monday to Friday 9.00am to 4.30pm, and Saturday 9.00am to 4pm

We would love to hear your feedback on our facilities, service or how we can help further.  Send us a message by using the form on  the contact page by clicking here


If you have navigational concerns about your visit the centre we also have a virtual tour that you can use to plan your journey in advance. 

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