We hope that your visit to the Swan Centre is a pleasant experience but recognise that for some Guests with disabilities and accessibility issues it can be daunting and can often cause anxiety and frustration. We are here to help!
If you can’t find the information you need please don’t hesitate to contact us.
As a community shopping centre we are committed to ensuring that accessibility is a focus.
We have lifts throughout the Centre to take visitors from the car parks to all levels in both Swan Shopping and Swan Leisure.
Lifts in Swan Shopping are located opposite H&M (which will give you access to Eastleigh Library, the Registration Office and the Centre Management suite on level 1, and zone 1 of the rooftop carpark), and next to Costa Coffee; which will give you access to SportsDirect, Anytime Fitness and Level 2 of Swan Leisure and zone 2 and 3 of the car park
Lifts in Leisure are located at the front of the complex next to the staircase by Prezzo, this will give you access to Hollywood Bowl and the first floor restaurants. The second lift in Leisure is located in the Wells Place Car Park, and this will provide you access to all levels of Swan Leisure, including first floor restaurants, Hollywood Bowl, Vue Cinema and Nandos.
We offer accessible toilets and baby changing facilities within Swan Shopping. The toilets can be found down the corridor between Poundland and H&M.
Located next to McDonalds, Eastleigh Shopmobility loans out powered or manual wheelchairs and scooters to enable people to do their shopping independently or to use other facilities within the town centre.
Shop Mobility is located outside on the ground floor at Unit 2, Swan Centre, Wells Place, Eastleigh, Hants SO50 9SG and is open Monday to Friday 9.00am to 4.30pm, and Saturday 9.00am to 4pm
Support for Autistic Guests
The Swan Centre is Friends of Autism accredited and we understand that for some people with autism spectrum conditions (ASC), sensory or additional needs, a visit to a busy shopping centre can be a daunting experience.
To help make your visit as enjoyable as possible, we have created a number of helpful resources for individuals with autism and their parents/ carers, and our team are on hand to offer any additional help should you need it.
We work closely with our local branch of the National Autistic Society to continually train our staff and stores to ensure that they are providing an autism friendly service.
We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) which aim to support you from the early stages of planning a visit, arriving at the Centre, information about the amenities and what to do in an emergency. We have also developed alert cards that can be used throughout your visit at your discretion. You can download them via the links below.
If you need support or wish to gain more information you can call the Autism Helpline on 0808 800 4104 (10am to 4pm – Mon-Thurs; 9am to 3pm – Fri excluding bank holidays – free from landlines and most mobiles) or use their enquiry form at www.autism.org.uk/enquiry
We have also developed alert cards that can be used throughout your visit at your discretion.
You can download them via the links below.
On the last Sunday of every month we make every effort to minimise the ambient noise in the Centre by turning off or turning down the music and requesting the shops do the same. As well as turning off the hand dryers and replacing them with hand towels.
Autism Friendly Screenings at Vue
Vue hold Autism friendly screenings on the last Sunday of each month, when the volume will be lower, the lights will remain dimmed and if you feel like stretching your legs then you are welcome to get up and move around during the movie
Quiet Hour The Entertainer
The Entertainer holds Autism Hour every Saturday between 9am and 10am and everyday Monday to Saturday during school holidays, where the lights are dimmed, noises are kept to a minimum and children can move around the store and play with the toys and games to their hearts content.
Support for Guests with Dementia
The Swan Centre is a Dementia Friendly shopping and leisure destination our team actively work to provide a safe and welcoming environment with excellent customer experience for all visitors. We want to ensure that this includes visitors living with dementia and their carer’s, and we continually train our staff and assist our stores in providing a dementia friendly business. We work with Andover Mind and the Alzheimer’s Society to ensure that we raise awareness for staff and that care for shoppers is delivered at all times. This is not only for the centre management and customer service team but many of our retailers as well, which in turn raises awareness and generates a more dementia friendly